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If you have specified your vehicle - results will be automatically filtered to match your model.
Or indicate your car or motorcycle body code in your search term, e.g.: "wiper blades F31".
To cancel the order before your purchased items are sent please send our customer service team by email returns@bmwautoparts.net filled "Payment Refund Request Form".
If you wish to return a purchased item, you can do it not later than within 14 days from the date of delivery.
Please notice that:
If you have received defective item and wish to return it you can do it not later than within 14 days from the date of delivery. Please provide us by email returns@bmwautoparts.net these documents:
After our customer service team confirms your claim your will receive a return label. Paste the return lable on the bag/box, plase the filled return form inside together with the item you wish to return.
Depending on your request we will either refund the full amount of money paid for the item or will exchange the defective item with quality one. We will cover the return and new item shipment costs.
If a spare part was assembled please provide us by email returns@bmwautoparts.net these documents:
After our customer service team confirms your claim your will receive a return label. Paste the return lable on the bag/box, plase the filled return form inside together with the spare parts you wish to return.
IMPORTANT:
The warranty of the car quality is ensured in accordance with the established technical requirements by replacing or repairing the damaged parts. Defective spare parts, after replacing them with new ones, will remain in possession of the authorised service, which performs warranty repair works, and the service disposes of them in accordance with the procedures established by the manufacturer.
• If a spare part was assembled in an authorized BMW service, one must provide a spare part purchase document (an invoice received upon purchase);
• If a spare part was not assembled in an authorized workshop, one must provide a spare part purchase document (an invoice received upon purchase). For evaluation of legitimacy of a claim you will be asked to provide a document confirming the assembly of a spare part (workshop invoice), which must state a date of assembly, vehicle body number and mileage. If you are unable to provide this document, please come to one of our authorized garages for a check-up.
Item Return or Change Request Form
For more information or questions please contact us by phone +370 690 00711 or email us returns@bmwautoparts.net.
VIN - vehicle identification number. You can find it on your vehicle registration document.
Please provide ALL 17 characters, letters are case-insensitive.